Joyson Safety Systems Aschaffenburg GmbH
Bahnweg 1
D-63743 Aschaffenburg
service.crs@eu.joysonsafety.com

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00800 65432178

Our customer care advisors are available to take your calls from Mon.- Fri. from 8 a.m. to 6 p.m. We would be pleased to answer any questions you may have about our products our services, delivery options and your right of withdrawal.

Welcome
to our FAQ
zone.

This is where you can find expert answers to frequently asked questions and a wide range of information, tips and helpful hints. We hope you find everything you need to know.

If you do have any questions, suggestions and information, please don’t hesitate to call us or send us an email.

  • What should I look for when buying a child seat?

    • The seat should be tested and approved and fulfil the requirements of the UNECE R129/00 (i-Size) or UNECE R44/04 standards. Child seats compliant with the latest standards are indicated by the orange approval label attached to the seat.
    • The child seat or infant carrier must be compatible with the weight and size of your child. TAKATA child seats are available for all weight, size and age classes.

     

    Facts & Figures

     

    • Your child should sit comfortably in the child seat and feel at ease in it. This reduces the likelihood that your child will try to unbuckle themselves or distract you while you are driving.
    • A seat can only provide optimum protection and safety when it is used properly and for the purpose for which it is made. The safety of your child has absolute priority – even on the shortest journeys!
  • How long will I need to use a child seat?

    In Germany, the highway code stipulates that children travelling in motor vehicles must be safely protected by an officially approved child restraint system from birth up to the age of 12 years or a size of 150 cm. Official approval is granted when seats are fully-compliant with an ECE standard. New seats are tested and must comply with the current UNECE R129/00 (i-Size) and UNECE R44/04 standards. The continued use of older child seats compliant with the earlier UNECE R44/03 standard is also permitted. Seats that fulfil only UNECE R44/01 or UNECE R44/02 standards are no longer approved for use.

  • What is ISOFIX?

    TAKATA child seats are designed and constructed for use in combination with ISOFIX and I-SIZE BASE attachment systems. TAKATA MINI infant carriers can be used in combination with the TAKATA ISOFIX BASE. TAKATA MIDI toddler seats can be used in combination with the TAKATA ISOFIX BASE in either a forward-facing or rear-facing configuration. In the case of TAKATA MAXI child seats, integrated snap-in arms enable the seat to be connected to the vehicle’s ISOFIX points. The new generation of TAKATA I-SIZE seats is designed for use with the I-SIZE BASE.

  • What is the ECE standard?

    In Germany, the highway code stipulates that children travelling in motor vehicles must be safely protected by an officially approved child restraint system from birth up to the age of 12 years or a size of 150 cm. New seats are tested and must comply with the current UNECE R129/00 (i-Size) and UNECE R44/04 standards. The continued use of older child seats compliant with the earlier UNECE R44/03 standard is also permitted. Seats that fulfil only UNECE R44/01 or UNECE R44/02 standards are no longer approved for use.

  • What is the i-Size standard?

    The i-Size standard (UNECE R129/00) has been in force since July 2013, and is an expanded version of the previous UNECE R44/04 standard. All elements of the previous UNECE R44/04 standard have been critically examined and additions to it have been formulated by a commission of European experts.

    The following points have been added:

    • Tested side-impact protection
    • Introduction of new, more sophisticated, crash-test dummies and testing criteria
    • Size classification according to child’s body size
    • Simplification of instructions for ensuring the correct utilisation of child seats
    • Establishment of universal compatibility with motor vehicles
    • Rear-facing transportation of children up to the age of 15 months
  • Can I use a child seat on the front passenger seat?

    Fundamentally, all warnings affixed to the child seat and in the vehicle, all notes in the instructions for installation and use of the child seat and all notes in the vehicle handbook must be strictly observed. In general, child seats may be installed on the front passenger seat. In the case of rear-facing restraint systems (e.g. Group 0/0+ infant carriers), the front passenger airbag must be deactivated to prevent the risk of serious injury in the case of an accident! Nevertheless, some automobile manufacturers do not recommend using the front passenger seat for the installation of child restraint systems. Please consult your vehicle handbook or contact the manufacturer to find out whether and how the front passenger airbag can be deactivated in your particular vehicle.

  • Can I use a child seat when my car has side airbags?

    Generally speaking, yes. But please take care to observe all warning labels attached to the child seat and in the vehicle and all relevant notes in the vehicle handbook. In contrast to the front seat passenger airbag, a side airbag is much flatter when deployed. As long as the child is safely restrained in the seat, there is no significant risk of injury from a side airbag. However, in some vehicle models, the side airbag is deployed from the door panel. This could be dangerous under certain circumstances, for instance when your child leans up against the door. In this case, a child seat with a backrest and side supports located between the child and the door provides better protection than a simple raised seat.

  • Are the covers washable?

    Yes, the covers can be simply removed and washed in the washing machine at 30°C. They can also be dried in the dryer at a low temperature (gentle cycle).

  • Can an infant carrier also be used on board an aircraft?

    The TAKATA MINI and TAKATA MINI I-SIZE baby carriers as well as the group 2/3 TAKATA MAXI seat have been inspected and qualified for use in airplanes by TÜV Rheinland (certification numbers 0000033472, 0000050911 and 0000053832). An inspection label adhered to a visible spot on the child seat serves as proof of qualification. At present, however, not all airlines permit car child seats on their flights. For this reason, please ask the airline prior to your flight if and which seats may be used.

  • Does comfort contribute anything to safety?

    A comfortable seat increases the well-being and happiness of the child on your journey. This reduces the probability of driving with an unruly or whining child in your car and increases the readiness of your child to stay safely protected and happy in the child seat on longer journeys. This reduces distraction and allows drivers to relax and concentrate on driving. To increase the comfort of children in TAKATA child seats, their design ensures even distribution of pressure across the child’s buttocks and reduces the risk of uncomfortable and possibly painful pressure points. At the same time, the fabrics chosen for the seat covers are especially kind to the skin. Due to their hard-wearing properties and particular comfort, these fabrics are also used by automobile manufacturers for vehicle seat upholstery. Size adjustment options for child seats are also important for both the safety and the comfort of your child. In the case of the infant carrier, size adjustment also alters the angle of the backrest to ensure that babies can lie in the recommended prone position and sit more upright when older.

  • How safe are second-hand child seats?

    This is a question we can’t really answer. If you don’t know the previous history of the seat, it is impossible to make any clear statements about it. Who can guarantee you that the seat has been well cared for; and can you be certain that it has not been damaged in an accident at some time? This can’t always be recognised just from the way it looks. As is the case with other products, the materials used in the production of child seats ages naturally with time, which may negatively influence the protection they provide. If you are in any doubt, we recommend you to buy a new child seat to be sure you get the protection and safety you need. However you eventually decide, the seat you choose must be tested and conform with UNECE R129/00 (I-SIZE) or UNECE R44/04 standards.

  • What does the OEKO-TEX® STANDARD 100 stipulate?

    The OEKO-TEX® STANDARD 100 is an independent testing and certification system for raw, semi-finished and finished textile products at all processing levels.
    OEKO-TEX® tests for harmful substances involve checking for illegal and controlled substances such as chemicals that are known to be detrimental to health (but which are not subjected to statutory controls) as well as other healthcare parameters. Considered as a whole, these testing requirements go far beyond those stipulated by national legislation. In order to obtain production certification in keeping with the OEKO-TEX® STANDARD 100, all of a product’s components must fulfil the required criteria, without exceptions.

  • What are the requirements for the various OEKO-TEX® STANDARD 100 classes?

    The OEKO-TEX® tests for harmful substances in keeping with STANDARD 100 are always fundamentally based on the respective purpose of the textiles. This means that the more intensive the skin contact of a textile and the more sensitive the skin, the stricter the human-ecological requirements that need to be complied with. The strictest inspection criteria apply for product class 1. All TAKATA child seat covers are certified for babies in keeping with the highest OEKO-TEX® STANDARD 100 (for product class 1).

  • When does a product qualify for the ‘skin-friendly’ quality label?

    The Hohenstein ‘Tested Quality: Skin-friendly’ quality label indicates that the textile does not irritate skin cells or cause cell damage. The testing systems used when issuing this label perfectly complement traditional tests for harmful substances, such as those carried out in keeping with the OEKO-TEX® STANDARD 100. These tests involve searching for known substances that are known to be harmful or which pose health risks in a targeted way. Tests to assess skin tolerability, on the other hand, are carried out using an effects-based approach. This entails checking whether individual substances or combinations of substances that can leach from a textile material cause negative skin reactions. Bearing all this in mind, this quality label therefore supplements the OEKO-TEX® certificate by providing an added level of security, particularly for allergy-sufferers and people with sensitive skin, such as infants and small children.

  • What does the ‘skin-friendly’ quality label indicate?

    The ‘skin-friendly’ quality label is issued by the Hohenstein Institute. The Hohenstein Institute is an accredited test laboratory and research institute and one of the most important independent research and test institutes in the textile sector. The Hohenstein Institute grants the Hohenstein quality label in accordance with scientifically recognised and individually approved test criteria. Based on both scientific evidence and practical requirements, the Hohenstein quality label enjoys high credibility among retailers and consumers. The prerequisite for being issued a Hohenstein quality label is fulfilling or surpassing minimum, individually defined (scientific) requirements regarding inspected properties.

Join us now as a retail partner.

You can become a member of our global dealer network and offer your customers the perfect symbiosis of intelligent design, tailor-made comfort and groundbreaking vehicle occupant safety.

If you would like to find out more about our partner network, please contact us on the phone or by email at the following address:

PHONE +49 6021 65 1641,  +49 6021 65 2294
EMAIL retailer@eu.joysonsafety.com